All Enviromental Video Cameras
Subsea Video Systems
P.O. Box 159
Elizabeth City, NC
27907
Ph. 252-338-1001
Fax. 252-338-1515
RETURN OF DEFECTIVE MECHANDISE
1) All returns must have an RA number issed by SVS. Original invoice number and a description of the problem must be included.
2) Freight on all returns must be prepaid. No collect freight returns will be accepted.
3) Any equipment returned but found not defective is subject to an evaluation charge of $10.00 to a maximum of $100.00.
4) Advance replacement of a defective item requires a new purchase order. Credit will be issued on returned items after verifacation of Warranty defect. Items will be returned to customer with evaluation charge if no defect is found.
5) Warranty repairs & replacements will be done at no charge and returned to customer prepaid.
6) NON WARRANTY repairs are subject to repair charges. Customer will be notified prior to repair only for estimated repair charge over $50.00, unless customer requests an estimat prior to repair.
RETURNS FOR CREDIT OR EXCHANGE
1) There is a 10% restocking fee or maximum of $100.00 on all returns due to customer ordering error, exchange for different item or order cancellation after shipment.
2) No returns accepted on discounted products or products ordered with special modifications.
3) All returns for credit must be in new and unused condition with original packaging.
